Coronavirus | Covid-19

March 2021

On the back of the latest Coronavirus briefings, we would like to take this opportunity to update our patients as to the progress we are making with seeing patients.

First, and foremost, our practice is predominantly an NHS practice: our service offering and clinical care has always been/will be geared towards ensuring we provide the best NHS care to our patients. Our ethos and commitment to this is unwavering and this has been the case throughout the past year and will remain so.

Our team have made incredible inroads into our significantly large lists of registered patients from before and during the length of this terrible pandemic, with our priority being to make sure we see these patients who are urgently requiring treatment. We cannot overstate how mammoth a task this has been and our gratitude to our teams who have worked so hard in ensuring our patients can be seen. Additionally, we are grateful for the compassion and patience shown by the community in allowing us to do so.

Currently, we are on the final stretch of this and envisage providing routine appointments / normal check-ups in the coming weeks. We will make sure to keep you updated and our team will inform patients directly as to when we will be beginning routine appointments again.

As always, if you are registered with us (i.e. have had attended an appointment before), please let us know if you are in pain or have concerns about your oral health, one of our team will advise you on the phone as to when we can see you.

We have also had a large number of requests to register. Thank you for your calls, emails and online forms wishing to register with our practice. Rest assured we have now added your information to our system and our team will inform you as to when we can see you in 2021. Please remember, your registration is ONLY complete after your initial new patient examination at the practice.

Thank you.

January 2021

Firstly, a Happy New Year to you all. We hope you managed some safe and relaxed down time over the festive period.

Most of you will be aware that the First Minister has announced in Parliament a national lockdown as from 00:01 today.

We would like to assure our patients that the both the NHS and Government recognise that we are providing essential health and care services.

*our dental practice is still operating in our reduced capacity (see last post for full details)

*all planned appointments will continue.

*current guidelines permit you to travel to/from your dental appointment

Our team continue to go above and beyond during such challenging times. Please, as the majority have been doing since March, continue to show your compassion and patience. We are thankful for this during these difficult times.

Happy New Year.

December 2020

Our dental family would like to extend our sincere thank you and appreciation to all of our lovely patients for their compassion and understanding during what has been a very chaotic time for all dentists, shops and literally all businesses.

We are still currently working through significantly large lists of our registered patients from before and during the length of this terrible pandemic. It is our priority to make sure we see these patients who are urgently requiring treatment. There are less appointments than usual and these appointments take longer, so our team are working exceptionally hard when ensuring our commitment to every and all safety measure, dental guideline and/or additional hygiene protocol.

It is our hope that we can provide routine appointments and resume usual check-ups in the coming months - please follow our social media and website for any updates on this as we navigate through the pandemic. Furthermore, our team will inform patients directly as to when we will be beginning routine appointments again.

If you are registered with us (i.e. have had attended an appointment before), please let us know if you are in pain or have concerns about your oral health, one of our team will advise you on the phone as to when we can see you.

We appreciate this is a difficult time as we, at the moment, are only able to see those patients with dental emergencies who are previously/currently registered with us prior to the Covid 19 lockdown. However, if you are experiencing pain, please contact your usual dentist as they should be able to see you.

If you are not fully registered at any dentist you can contact the Dental Information and Advice Helpline number – (Monday to Friday 0830-1700) on 0845 644 2271.

We apologise for any inconvenience this causes and look forward to seeing all patients as soon as we can.

Last, but not least, our current opening hours are Mon-Fri 9am - 5pm except from 24/12 and 31/12 where we be closing at 2pm. We are closed on 25/12, 28/12, 01/01 and 04/01.

Thank you.

November 2020

Coronavirus has changed the way all our health services work. All dentists are now open, but dental services will be delivered differently during the pandemic.

If you're registered with us and have any oral pain or something in your mouth you're unsure about, call the dentist you’re registered with. The team will advise you about the options available and guide you to make sure you get the right treatment.

Due to physical distancing and infection control measures, dentists can only offer a certain amount of appointments each day, and priority will be given with urgent problems such as toothache.

When attending your appointment, your dental practice will look a bit different, but please follow the guidance to help reduce the risk of infection.

These changes are in place to protect you, your family and staff. Thank you for your patience and understanding.

For more information visit nhsinform.scot/dental or please watch this informative NHS video.

Thank you for your understanding

Our teams have been working around the clock following the reopening guidance to the letter in ensuring the safest possible environment for our patients and our staff. Extensive training, new protocols, and a new approach will be on display when you arrive and we kindly ask you listen to the instructions of our dedicated team when guiding you through the practice.

Thank you for your patience and understanding.