Compliments & Complaints

Our aim is to provide you with high standard of care at all times and to deal effectively with any problems which may arise. We also aim to make improvements to our service based on what our patients tell us. One of the ways we can continue to improve is by listening to you.

Do you have any comments or suggestions about the service we provide? If so, we would be pleased to hear from you. You can speak to a member of the team or email dingwall@agdp.co.uk

Are you happy or have concerns about any aspect of your care? If so, we have a Practice Complaints Procedure to enable us to deal with complaints in line with the NHS Complaints Procedure.

We have a practice complaints leaflet, with full details of the complaints procedure, which is available on request.

If for any reason, you would to contact a member of the NHS Highland Feedback Team about making a complaint. Their contact details are:

Feedback Team, NHS Highland, PO Box 5713, Inverness IV1 9AQ

01463 705 997

nhshighland.feedback@nhs.net

The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm

GENERAL DENTAL COUNCIL CORE ETHICAL PRINCIPLES

A Dental Practitioner requires to be registered with the General Dental Council and they provide standards for all practitioners to follow. The standards set have nine principles which we must follow:

1.Put Patients' interests first
2.Communicate effectively with patients
3.Obtain consent
4.Maintain and protect patients' information
5.Have a clear and effective complaints procedure
6.Work with colleagues in a way that is in patients' best interests
7.Maintain, develop and work within our professional knowledge and skills
8.Raise concerns if patients are at risk
9.Make sure our personal behaviour maintains confidence in us and the dental profession.

Find out more at www.gdc-uk.org.

Compliments & Complaints

GENERAL DENTAL COUNCIL CORE ETHICAL PRINCIPLES

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